How about a place for appreciating peace and quiet in the heart of Helsinki?
The Kamppi Chapel was one of the places that I had to visit during my recent trip.
I love it that there’s no need to make an appointment.
You just show up and staff of the Church and Department of Social Services and Health Care are there if you need them.
Sometimes all a friend needs is just our presence.
To be with them.
To let them know we care.
And that we love them.
I’ve been fortunate to have friends who did that for me and, in turn to be there for my friends.
Take a moment and perhaps let a friend know that you are thinking of them.
We were at a department store recently and saw a T-Shirt that we like. We couldn’t find the right size on the rack and looked around for a sales assistant. No one in sight. So I approached the cashier.
“Hi miss, could you direct me to where I could find your colleague to look for a t-shirt size?”
“All the sizes are out on display”.
We checked the mannequin and the t-shirt was the right size. We finally found a sales assistant. He said he will check in the store room for the size first.
There was a size available.
For the cashier, it was the easy way out.
For the department store, it was a lost sale that was recovered by the customers’ determination and the service attitude of the second staff.
Insights gleaned:
🔹 All employees need to understand the impact that their actions have on the business. Their care-less attitude affects the profitability of the business which determines the status of their employment.
🔹 All employers need to consistently coach their employees on business building/ service and to recognize/ reward those who perform.
🔹 Refresher trainings and coaching is important as complacency and a jaded attitude may set in for long time employees. Advice from the supervisor when we chatted with him to compliment the second staff.