From “hiring anyone with hands and legs”
To “becoming the ‘Ivy League’ in their sector”.
It involves more than just branding and training.
It is with this change in mindset that the client was able to:
💼 transform their hiring practices
💪 hire people who give their best
📈 have their hiring practices support their exponential growth
That said, it wasn’t easy to convince them in the beginning.
Through our Pulse Conversation, they get to hear feedback from the ground up.
Through our series of workshops, that’s when we translate vision into reality.
This is how I work with clients to help them make sustainable changes through transforming their business culture.
👉 If I can help you with your business culture,
📧 Send me a message and let’s have a conversation.
We were at a department store recently and saw a T-Shirt that we like. We couldn’t find the right size on the rack and looked around for a sales assistant. No one in sight. So I approached the cashier.
“Hi miss, could you direct me to where I could find your colleague to look for a t-shirt size?”
“All the sizes are out on display”.
We checked the mannequin and the t-shirt was the right size. We finally found a sales assistant. He said he will check in the store room for the size first.
There was a size available.
For the cashier, it was the easy way out.
For the department store, it was a lost sale that was recovered by the customers’ determination and the service attitude of the second staff.
Insights gleaned:
🔹 All employees need to understand the impact that their actions have on the business. Their care-less attitude affects the profitability of the business which determines the status of their employment.
🔹 All employers need to consistently coach their employees on business building/ service and to recognize/ reward those who perform.
🔹 Refresher trainings and coaching is important as complacency and a jaded attitude may set in for long time employees. Advice from the supervisor when we chatted with him to compliment the second staff.