This afternoon was the perfect way to end the week.
Sharing with a group of human resources representatives from the Small and Medium-sized Enterprises.
That culture building isn’t expensive.
But if done wrongly will be very expensive.
What are your thoughts about the cost of culture building in your organization?
Great business leaders know.
A great culture makes all the difference.
Today, I have the honour to witness a client (Feng Ming Construction) hold a Workers Appreciation for its site employees.
Recognizing the sacrifices migrant workers made to be here, the company gifted each worker with something many of us take for granted.
A data card.
That way, they can stay in touch with their families back home.
In addition, we have conducted our signature Pulse Conversations with selected staff to hear from their perspective.
Their inputs will add value to the company’s forward planning exercise.
Question: What is one way you will like to be appreciated for your contribution at work?
Together with Candid Creation Publishing, we are delighted to present the Kaleidoscope Series – a Published Authors Series which features the richness of different perspectives and lens from diverse speakers.
Join us for the first session at the upcoming SkillsFuture Festival 2018. In this session, the speakers will share on tested-and-proven methodologies you need to extend your influence and multiply your worth to give you the boost you are looking for either in your career or in your business.
Free Admission. Refreshments & Networking.
Thursday 12 July 2018 at Lifelong Learning Institute
Registration Link: Kaleidoscope Series
Glad to be back on The Breakfast Club with Keith De Souza. This time, we chatted about enthusiasm and other mindsets as key success factors at work.
It’s a wrap! Thank you Lifelong Learning Institute for the opportunity to partner you for this year’s #lifelonglearningfestival2017. Thank you Learn SG for supporting our Growth Series of 8 different sessions for personal development and professional growth.
As a consultant and learning facilitator, it gives me awesome joy when others embrace learning. There’s lots of other things one could be doing after a working day. Yet the participants made time to learn and some of them have been consistently attending all the sessions in the series.
Facilitating 8 evening sessions within 4 weeks was at times a stretch for us because some workdays started at 5am. Yet when evening time arrives, the #smiles and #enthusiasm of the participants energises us!
Participants also took the time to write us emails to share their thoughts on the sessions. These made our day as their sharing helps us to continuously value create in what we do. Here are some insights received:
Thank you to our 5 co-faciliators who are experts in their respective fields Phoon Kok Hwa, Michelle Ow, Terence Chiew, Lyn Wong and Yeo Xi-Wei, #awesometeam who supported tirelessly the administrative & logistical requirements Yvonne Chua, Jasmine Chang and and TS.
And of course, thank you to the 8 groups of #awesomelearners who participated actively and shared joyfully with each other. Collective #wisdom, #synergy and #lifelonglearning rocks! Much love!
Growth SeriesFor this year’s Lifelong Learning Festival, we have curated a series of 90 minutes bite-sized sessions on a wide range of topics for personal development, professional growth and value creation.
Value Creation for SuccessAs market conditions and business environments change, value creation is critical for business and professional success in an increasingly VUCA (Volatility, Uncertainty, Complexity, Ambiguity) world. Join us for an interactive and engaging session which explores strategies to further enhance personal performance and contribute to the team success.
Monday 6 November 2017
7pm to 8.30pm, Event Hall 2-2, Lifelong Learning Institute
To register: http://bit.ly/valuecreationforsuccesstalk
Connect with Your Clients More EffectivelyThe ability to connect with customers and provide a positive customer experience is essential for greater customer satisfaction and enhanced repeated business. Join us for an interactive session which provides tips for communicating more effectively with your clients.
Thursday 9 November 2017
7pm to 8.30pm, Training Room 1-1, Lifelong Learning Institute
To register: http://bit.ly/connectwithyourclients
Manage Your Triggers, Accelerate Your SuccessCertain situations can provoke even the most rational among us into reacting and behaving differently. The ability to understand and master triggers will accelerate success and further enhance relationships. Join us for an engaging session which provide understanding on what are triggers and practical tips to mastering them.
Tuesday 21 November 2017
7pm to 8.30pm, Training Room 1-1, Lifelong Learning Institute
To register: http://bit.ly/manageyourtriggers
Gamification: Mastering the Rules of Engagement with Employees and ClientsGames have been played since the beginning of time. We all love playing games, but we only think of it in the evenings, and on the weekends. What if incorporating games could forever change the way you interact with your colleagues, your bosses and your clients?
Explore how you can harness game mechanics, principles and designs to effectively engage your employees or customers, and break new barriers in designing unique experiences with us!
Thursday 23 November 2017
7pm to 8.30pm, Event Hall 2-2, Lifelong Learning Insititute
To register: http://bit.ly/gamificationmasteringtherulesofengagement
Building Future Ready Teams with Action LearningThe world is now standing on the brink of the Fourth Industrial Revolution that will fundamentally alter the way we live, work, and relate to one another. Indeed, across industries, there is clear evidence that the technologies that underpin this Revolution are having a major impact on businesses. To sustain growth amidst the challenges and disruptions in the future economy, a key imperative for organisations to be future-ready is to equip teams with a higher level of adaptability, productivity, nimbleness and performance.
The time is now for organisations to quickly to adapt their leadership development approach to build future-ready teams to “Future Proof” themselves. Join us in this talk as our speakers facilitate a discussion on leadership challenges in the VUCA world and how organisations can thrive in the VUCA world through Action Learning.
Friday 24 November 2017
7pm to 8.30pm, Event Hall 2-2, Lifelong Learning Institute
To register: http://bit.ly/buildingfuturereadyteams
Growth Mindset for SuccessAs babies, we do not stop learning to crawl, to stand and to walk because we decide it is too hard and not worth the effort. We fall, we get up and barge forward. So what changes this can-do attitude for some of us as we grow up? Why do some people thrive in the face of challenging circumstances while others buckle at the first failure? In this session, we gain a perspective on what world-renowned Stanford University psychologist Carol Dweck has discovered in her decades of research on achievement and success—a simple idea that makes all the difference and creates motivation and productivity in the worlds of business, education, and sports.
Tuesday 28 November 2017
7pm to 8.30pm, Event Hall 2-2, Lifelong Learning Institute
To register: http://bit.ly/growthmindsetforsuccess
Journey Within toOne aspect of journeying within, is being able to identify what is truly important – what is it that is most valued? What characteristic/quality is most important to you, that will be your North Star, to guide you into a purposeful future? During the session, we will support you in this exploration and identification. As you leave the session, you will be more focused and gain clarity on how to move yourself, and your team, forward into the future.
Wednesday 29 November 2017
7pm to 8.30pm, Event Hall 2-1, Lifelong Learning Institute
To register: http://bit.ly/journeywithintoyourfutureself
Facilitating Effective Meetings that WorkMeetings are necessary for group work to provide an avenue to share information, reach decisions & get jobs done. However, when meetings drag longer than necessary, with people talking over each other, tensions rising, no decisions being made or all decisions being made by one person who dominates the whole meeting, they become unproductive. Unproductive meetings lead to frustration and inefficiency.
Interested to learn how to make meetings more productive & inclusive? Join us for this interactive session where you can pick up some useful techniques to:
Thursday 30 November 2017
7pm to 8.30pm, Event Hall 2-2, Lifelong Learning Institute
To register: http://bit.ly/facilitatingeffectivemeetings
Supported by LearnSG Seedfund:
I would like to relate an experience I just had as a customer. 
Ms Grace Chai from Bynd Artisan is one employee every business owner wants to have on their teams.
I had time today and called the Holland Village outlet. Grace patiently answered my queries regarding a product that I intend to buy. So off I went to the store. She warmly showed me the products and recommended options. Then as a craft artist, she skillfully and patiently added the foil stamping onto the cover I purchased.
Grace wasn’t a pushy sales person. Instead she just patiently shared about their products. Above all, she was certainly a brand ambassador. When I mentioned I would like to take a photo of her for my post, she asked me if her company’s logo can be seen so she can publicize the company. How wonderful is that?
So love the products and service, I ended up purchasing a wallet and cap from #gentlebones x #byndartisan capsule collection.
Sales people can learn a thing or two from her.
Not only did I became a customer, I became a fan. I uploaded photos onto my social media platforms, featured Grace on my Positivity at Work FB page and certainly will be sharing with others about Bynd Artisan.
Business leaders can think about how to create a culture where their teams are proud to be a brand ambassador. Grace is her company’s fan and brand ambassador. Her enthusiasm about her company and her pride in her work in turn is highly persuasive and happily contagious.
For some insights on how to build a progress business culture, do listen to a recent podcast interview we did: SHRI Power Profile Series
Delighted to be partnering the Lifelong Learning Institute to facilitate a workshop on Value Creation in a Changing World on Thursday, 7 September.
Please register through this link: http://bit.ly/valuecreationworkshop
The first 10 signups will receive a complimentary book by one of the speakers.
We were at a department store recently and saw a T-Shirt that we like. We couldn’t find the right size on the rack and looked around for a sales assistant. No one in sight. So I approached the cashier.
“Hi miss, could you direct me to where I could find your colleague to look for a t-shirt size?”
“All the sizes are out on display”.
We checked the mannequin and the t-shirt was the right size. We finally found a sales assistant. He said he will check in the store room for the size first.
There was a size available.
For the cashier, it was the easy way out.
For the department store, it was a lost sale that was recovered by the customers’ determination and the service attitude of the second staff.
Insights gleaned:
🔹 All employees need to understand the impact that their actions have on the business. Their care-less attitude affects the profitability of the business which determines the status of their employment.
🔹 All employers need to consistently coach their employees on business building/ service and to recognize/ reward those who perform.
🔹 Refresher trainings and coaching is important as complacency and a jaded attitude may set in for long time employees. Advice from the supervisor when we chatted with him to compliment the second staff.