Only Complaints
We, as Singaporeans, are known to complain.
I recently left a review on Facebook about a cafe.
Upon my return visit, I asked the supervisor if the management gave him the feedback.
To that, he replied: “only feedback complaints; not compliments.”
When I showed him the post, where I share my compliments about him on the cafe’s Facebook Page, his face lit up!
As a manager, do you only share complaints or do you highlight compliments too?
By sharing compliments, we affirm the great work of our people.
Because that works wonders for staff morale and engagement too!
